5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the service that property managers want, but also often do not because of a lack of continuing quality control procedures.
Safety guard businesses are unlike any vendor that a property supervisor usually hires. If you employ a painter, you are able to see whether they do their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you determine if the guard organization is doing their job including running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it’s important to employ a system of verification and quality control to ensure that issues associated with the lack of doing these jobs don’t start to occur.
In this article we will talk five (5) easy actions to improving your safety guard service and attaining everything you picture as your perfect keyholding Enfield.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they could start working as security guards. If your state is among these states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that is being provided by your security company and ask yourself does it seem decent.
Additionally, is the security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another excellent way to display if the guard is a good match for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first conversation can tell you a lot about what to expect from that guard and it provides you an opportunity to request another guard if you think that it is necessary.
Assess Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his delegated land isn’t as complete. We predict the orientation for the delegated land”Website Specific Training”. Learn What your site specific training looks like:
• Does it occur at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the security company double lender?
• How thoroughly are your article orders explained?
Determine the answer to every one of the questions and make certain that they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site special training to get an understanding of what goes on preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security businesses provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel that their job isn’t important and they start to see themselves as not as a part of the security team. When guards don’t feel as part of your team it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how does your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the two methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they are on your property. These monitoring systems allow the security guard business to track the log and time the action of the guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard company provides a way of making certain that each guard is secure and alert. By having guards check-in frequently with the safety guard business, at least every 30 minutes, guards feel that their security is important and that being awake and alert is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your safety as you are not there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to ensure that they know their jobs. In fact, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Remember, when choosing a security adviser be confident that the adviser isn’t really a security guard business. If so, your audit is guaranteed to develop issues with your current security guard business.